How long does shipping take?
Orders ship within 24-48 hours after confirmation from Yiwu, China. Delivery normally takes 7-20 business days depending on the destination and carrier, and tracking is provided when the parcel is dispatched. Shipping is free on all orders shown on this site.
How do I track an order?
When the carrier issues a tracking number, it is sent to the email address used for the order. Tracking can take a short time to become active after dispatch because the carrier must first scan the parcel into its network.
What is the return policy?
Returns are accepted under the 30-day money-back guarantee. Contact us within 30 days of delivery with the order number and the reason for the return. We will confirm the return steps before the item is sent back.
What if an item arrives damaged or defective?
If an item arrives damaged or defective, contact us within 30 days of delivery with the order number and clear photos of the item and packaging. We will arrange a replacement or refund free of charge after reviewing the issue.
What information should I include?
Include the order number, the product name, the delivery address, a short description of the issue and photographs where relevant. This helps us identify the order and resolve the request without unnecessary back-and-forth.